Customer Success Manager (India)

About Us: Nanonets agents are built for complex business processes. Ranked #1 in understanding unstructured data and applying business rules in processes like accounts payable, order management, and supply chain.Nanonets agents handle the exceptions other tools miss, reducing processing time by 94% and delivering clean data to SAP, Salesforce, or any system of record. That's why global enterprises reach for Nanonets when workflows are complex and accuracy is non-negotiable. Learn more about us here: Youtube Hugging Face Nanonets Research About the Role A Customer Success Manager at Nanonets guides customers through the entire journey, from initial implementation to advanced use cases. They act as a beacon in supporting customers' long-term success and maximizing the impact of their Nanonets investment. By leveraging your expertise, you'll partner with customers to overcome challenges, unlock early and sustained outcomes, and drive value realization through proactive engagement and best practices. What will you do ? TLDR - Own workflow health and adoption for your book of business. Be the customer's day-to-day operational partner and the first line of defense against churn risk. Your work directly drives Net Revenue Retention, but the commercial motion (pricing, expansion, renewal) sits with the Account Manager. Primary KPI - Account health and workflow adoption within your boo...