Technical Customer Engineer (Technical Support & Escalation Engineering)

Team: Customer Success / Engineering Mindset: Do you like writing code to solve customer problems? Read on. About Nametag Nametag is a category leader in identity verification, security, and account protection. We are building a world-class, remote-first team where engineers thrive in both technical depth and customer engagement. We value intellectual curiosity, collaboration, and a strong sense of responsibility in protecting enterprise security. About the Role We’re hiring a Technical Customer Engineer to serve as the technical escalation point for customer-reported issues. This is an engineering-adjacent role focused on diagnosing complex integration problems, scripting and prototyping solutions, and collaborating directly with our core engineering team to drive fixes into production. This role is ideal for someone who enjoys debugging, writing lightweight code, and working closely with customers to unblock them quickly. This goes beyond ticket processing - it’s hands-on technical problem solving with real ownership. Responsibilities Act as the first technical responder for escalated customer issues, particularly those blocking integrations or deployments. Debug in the wild - inspecting API payloads, webhook logs, OAuth exchanges, and race conditions that surface only under real-world load. Provide interim solutions such as code snippets, pull requests, documentation update...