VP, Business Systems and IT

The Opportunity We are looking for a VP of Business Systems to serve as our internal technology leader that’s responsible for the systems, tools, and platforms that power MeridianLink's operations. Reporting directly to the CTO, you will lead the enterprise IT strategy and be the driving force behind our internal AI transformation, helping every function in the company work smarter, faster, and more effectively. This is a high-impact leadership role for a builder who thrives at the intersection of business strategy and technology execution. What You'll Own Enterprise IT Leadership - Own and evolve the enterprise technology stack across all internal functions including Finance, HR, Sales, Marketing, Customer Success, and Operations - Lead and develop a team of business systems, and enterprise applications professionals - Establish IT governance, security posture, and compliance standards appropriate in the fintech industry serving regulated customers - Manage vendor relationships, licensing, and enterprise software procurement - Own the IT Service Desk function, setting the standard for employee experience, responsiveness, and resolution quality — with a strong emphasis on automation-first support, self-service capabilities, and AI-assisted ticketing to reduce manual effort and drive faster time-to-resolution Internal AI Transformation - Define and execute MeridianLink's intern...