Technical Publications Manager

About the Role You'll lead MeridianLink's technical documentation strategy and team, working closely with product, engineering, and support to ensure our customers have clear, comprehensive guides for every aspect of our lending platform. As a strong writer and thoughtful mentor, you'll set the direction for documentation—implementing and managing our authoring tools and infrastructure, defining content structure, standards, and processes—while developing your team's capabilities. You'll contribute hands-on to our most complex guides while creating space for your writers to grow and take ownership of their work. This role values both strategic thinking and collaborative leadership, with the opportunity to shape how technical communications function across the organization. Key Responsibilities - Contribute hands-on to documentation while managing and mentoring writers; model quality standards through your own work - Design and implement documentation content structure and taxonomy across MeridianLink product suite; ensure consistency and discoverability - Build and maintain content authoring infrastructure (tool implementation, template management, publishing workflows) - Partner with support and CSM organizations to define a comprehensive plan for customer-facing content that incorporates technical documentation, FAQs, KBs, and training materials. - Manage technical writing t...