Professional Services Contract Manager

Job Summary Coordinates and drives end-to-end contracting for Professional Services engagements, leading the drafting and negotiation of complex SOWs and related documents that define scope, deliverables, timelines, acceptance criteria, and commercial terms. Serves as a contracting subject-matter expert and functional leader—partnering with Customers and internal stakeholders (Professional Services, Legal, Procurement, Finance, Sales) to align expectations, mitigate risk, prevent scope creep, and enable timely delivery through influence rather than direct authority. Establishes scalable contracting mechanisms (templates, playbooks, guardrails) to improve consistency, speed, and outcomes across the Professional Services portfolio. Responsibilities - Scope definition and control (complex deals): Lead drafting and negotiation of SOWs/change orders for complex and strategic engagements; define objectives, deliverables, assumptions, exclusions, timelines, and acceptance criteria to prevent misunderstandings and scope creep. - Performance and milestone governance: Define measurable success criteria (KPIs, acceptance criteria, milestones) and establish operating rhythms to track progress; surface portfolio trends/risks and drive timely issue resolution with delivery and business stakeholders. - Compliance and risk management: Set and apply contracting guardrails aligned to company st...