Support Specialist (Bilingual Fr/EN)

Hi there! Thanks for stopping by 👋 Lightspeed is looking for a frontline Support Specialist (bilingual in French) to provide technical assistance and guidance to merchants using our Point of Sale platform. While operating within established procedures and support frameworks, specialists apply technical knowledge and problem-solving skills to identify issues, determine root causes, and guide customers toward effective resolutions. Frontline Support Specialists build foundational expertise across Lightspeed products and develop the technical judgment required to support increasingly complex merchant What you’ll be doing: - Provide technical support through all Support channels as rostered, including Chat, Phones, and Emails, assisting merchants with product usage and troubleshooting. - Move beyond surface-level symptoms to diagnose root causes. You will evaluate system behaviors, analyze logs, and apply structured logic to resolve complex hardware and software interdependencies. - Interpret customer workflows and business scenarios to understand how product configurations and operational processes may impact system performance. - Use technical knowledge of POS systems, back-office functionality, and third-party integrations to guide customers through sophisticated technical hurdles. - Exercise sound judgment in high-pressure scenarios. You will independently determine the most...