Application Support Specialist

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We are looking for an Application Support Specialist to deliver world class support to the Brands & Retailers who utilize the NuORDER by Lightspeed B2B platform to deliver a seamless, more collaborative wholesale process. This position is for someone who has a passion for customer service and a love of technology. You get excited about helping people with technical queries. You are a person who can manage a high volume of incoming customer tickets via chat, & phone support channels. What you’ll be doing: - Become a NuORDER expert and understand the ins-and-outs of our web and iPad app to best serve client needs in both technical and non-technical fields. - Troubleshoot app issues or bugs that are raised by clients or internally - Provide guidance on application features and configuration. - Test issues to replicate what a client might be experiencing and how to produce. - Be a champion of world-class customer service, and have a passion for delivering a high quality customer experience. - Interact professionally with VIP customer clients. - Manage a high volume of incoming customer tickets via email, chat, & phone support channels. - Work collaboratively to ensure that the best customer outcomes are achieved. What you need...