Technical Specialist, Strategic Accounts (Bilingual FR/EN)

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Lightspeed is seeking a Bilingual (FR/EN) Technical Specialist, Strategic Accounts to join our hospitality support team in Montreal, Quebec. In this role, you won’t just close tickets—you’ll act as the technical anchor for our most valuable and complex global merchants, providing next-level, white-glove support. Partnering closely with Strategic Account Management and our Product teams, you’ll solve deep-dive technical challenges, advocate for critical product improvements, and directly shape the experience that keeps our merchants thriving What you’ll be doing: - Deliver Premium Support: Provide exceptional technical assistance and white-glove customer service to Strategic Accounts via email, phone, video, and on-site engagements. - Optimize Business Processes: Proactively identify opportunities to recommend best practices, helping high-value clients streamline operations and maximize the value of the Lightspeed ecosystem. - Facilitate Seamless Transitions: Partner with Implementation teams to execute successful "warm handoffs," ensuring a consistent and smooth experience for new Strategic accounts. - Strengthen Account Partnerships: Collaborate closely with Strategic Account Managers (SAMs) to manage daily operations, re...