Technical Success Manager (North America Region - EST Shift)

Fast-Frogward Your Career to Years From Now Be part of a team where your work takes center stage, shaping the future of software development. At JFrog, we solve critical challenges for leaders like Amazon, Google, and Netflix. Every day brings opportunities to innovate and push boundaries in a fast-moving, frogward-thinking culture. If you want your work to matter and thrive on nonstop innovation, JFrog is your place. Here’s what our employees have to say about working at JFrog: "I wanted to work in a company that takes technology forward." "Our business is so interesting because it is constantly moving, and we have to adapt new solutions to the challenges that arise from the customers." "It’s nice to work for a company with a must-have product, not a nice-to-have." What you’ll be doing as a Technical Success Manager: Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value and the associated NPS/CSAT scores. Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the JFrog Platform Provide Service to JFrog Sales team by focusing on customers’ strategy, and to make sure JFrog platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals, upsells done on time. To formulate and deliver projects