Customer Success Manager

The Role HubSpot is looking for a Customer Success Manager who is interested in interested in leading with AI to deliver customer value, build long-lasting relationships, and help customers unlock their full HubSpot potential to achieve their goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive. In working with your customers, you will find that no two of them are the same. In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword “stain resistant carpet” through more effective blogging. In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform. This role is open to work from our London Office, Flex, or Remote in the UK. In this Role you’ll get to: Manage 150 – 180 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years. Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them. Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals. Alon...