HubSpot

Senior Community Moderator

Remote - Ireland

Role brief

What this role is asking for.

POS-32986 The HubSpot Community Team’s mission is to provide a vibrant community where all HubSpot users go to get help, share knowledge and connect with the people and businesses around the world who are growing better with HubSpot. The Community Manager is responsible for developing, implementing, and managing community programs to foster an active and engaged community. You’ll work closely with other Community Managers and our broader community to help maintain and scale our network of experts. This role will entail supporting and potentially leading some community programs. Bonus: the team is incredibly collaborative, ego-less, and we have a GSD mindset. Success in this role will result in maintaining a valuable, timely, and consistent Community experience for our users, with an emphasis on strategic community growth. This individual will play a key role in helping the team move the needle on all of our community’s key performance metrics and will take on new work as we scale and continue to increase case deflections and self-service for the business, while nurturing and growing our experts program. This role is open in office, hybrid or remote in Ireland In this role, you’ll get to: Complete daily moderation efforts on a variety of communities on a daily basis (no day is the same!) while maintaining excellence for our customers. Day-to-day responsibilities include moderat...

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