Senior Customer Success Manager

Join Hire Hangar and work with fast-growing global companies while building a long-term career. Senior Customer Success Manager Remote | EST Hours (Mon–Fri, 9AM–6PM) | Full-Time | Reports to Executive Leadership We're looking for a Senior Customer Success Manager to lead client relationships in a content-driven, service-focused environment. In this high-impact role, you'll own the entire customer journey—from onboarding and activation through to retention, growth, and advocacy. You'll be a strategic advisor, operational leader, and problem-solver, helping customers succeed while building scalable systems that elevate the customer experience across the board. If you're a proactive, people-savvy professional who thrives in fast-paced, tech-enabled teams, this role could be your next big move. WHAT YOU’LL DO - Manage a portfolio of high-value customer accounts, ensuring consistent value, engagement, and satisfaction - Lead onboarding and training, building walkthroughs and materials that drive early wins - Serve as a strategic advisor, aligning services with customer goals and measurable outcomes - Design and refine scalable processes and SOPs using tools like HubSpot, Zapier, Slack, and scheduling platforms - Monitor customer health and deploy retention strategies using CRM data and qualitative insights - Collaborate with production, ops, and leadership to ensure smooth servic...