Sales Enablement & Training Specialist (SDR – BPO/Call Center)

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title Sales Enablement & Training Specialist (SDR – BPO/Call Center) Location Remote Time Zone US Time Zones (EST–PST) ROLE OVERVIEW We are seeking a Lead Sales Enablement & Training Specialist to own the onboarding, training, and ongoing development of Sales Development Representatives (SDRs) within a BPO/call center environment. This role is responsible for building structured training programs, managing and coaching SDR teams, and ensuring operational excellence across sales enablement processes. The ideal candidate has hands-on experience in sales leadership, understands outbound sales motions, and is highly operational, tech-savvy, and process-driven. KEY RESPONSIBILITIES - Lead the onboarding and training of all new SDR hires in a BPO/call center sales environment - Design, develop, and continuously improve sales training and enablement programs, including onboarding, product knowledge, sales methodology, and performance improvement modules - Create structured work modules and training content within an LMS platform - Manage, coach, and mentor SDRs and team leads to drive performance, quality, and consistency - Build, manage, and maintain lead lists in collaboration with sales and operations teams - Ensure SDRs are trained on lead management, outreach sequencing, a...