Technical Implementation Specialist

TECHNICAL IMPLEMENTATION SPECIALIST Location: Remote (U.S. Based) Type: Full Time Clearance: Must pass FBI fingerprint and background check in multiple states . OVERVIEW We are seeking a Technical Implementation Specialist to join our Technical Implementation and Customer Support teams. This role combines remote technical work with occasional on-site field engineering to support emergency communications centers (ECCs) in connecting their systems to GovWorx solutions. You will work directly with customers’ IT and communications teams to ensure successful integration of telephony audio, CAD systems, and related technologies into our secure cloud environment. The ideal candidate has hands-on experience with telephony systems, strong networking fundamentals, and a proven ability to troubleshoot real-time audio and system integrations. Experience in public safety environments such as PSAPs or 9-1-1 centers is highly valued. You’ll play a critical role in the deployment, integration, and ongoing reliability of AI-enabled systems used every day by public safety professionals. KEY RESPONSIBILITIES - Install, configure, and maintain integrations between customer telephony/audio systems, CAD platforms, and GovWorx applications - Work directly with PSAP/ECC technical staff, vendors, and system administrators to ensure proper installation, connectivity, and data flow - Troubleshoot audio...