Onboarding Consultant

ONBOARDING CONSULTANT Location: Remote (U.S.-based) Type: Full-Time Clearance: Must pass FBI fingerprint and background check in multiple states OVERVIEW The Onboarding Consultant serves as a trusted advisor to new GovWorx customers, guiding Emergency Communications Centers (ECCs) through the successful deployment and everyday use of the CommsCoach platform. This role is centered on providing customer guidance based on industry best practices, collaborating closely with agency project leads and stakeholders, and building sustainable workflows that improve quality, training, and performance. The Onboarding Consultant partners closely with Project Managers and agency project leads. Together, they coordinate the functional onboarding steps and ensure ECC stakeholders understand why and how to use CommsCoach to its fullest potential. Success in this role requires exceptional organizational skills and communication. The ideal candidate can translate complex 9-1-1 operations into clear plans and configurations, keep multiple workflows organized, and communicate confidently with supervisors, trainers, QA staff, CTOs, and executive stakeholders. The role also requires the ability to craft and refine effective AI prompts, using CommsCoach’s AI-enabled features to support evaluation, coaching, and training content. KEY RESPONSIBILITIES 1. Customer Guidance & Industry Best Practices - Se...