Intake Specialist

ABOUT CONDUIT HEALTH Conduit Health is transforming one of the most outdated corners of post-acute care—getting essential medical equipment and supplies into patients’ homes. We’re the first vertically integrated, AI-powered platform to unite ordering, telehealth, prescriptions, insurance, and fulfillment into one seamless experience. In seconds, case managers and providers can say “yes” to patients who would otherwise wait weeks — while we handle every step behind the scenes. THE ROLE We're looking for an Intake Specialist to serve as the front door to the Conduit experience — the first point of contact for patients, caregivers, providers, and case managers. This role sits at the center of the patient journey. You'll guide patients from first contact all the way through to receiving the equipment and supplies they need — whether that path runs through an ordering process, a telehealth visit, or both. That means owning intake, verifying insurance, coordinating with clinical and operations teams, and removing barriers before they cause delays. This is a highly operational, patient-facing role that requires urgency, organization, empathy, and strong communication skills. You’ll spend a significant portion of your day managing inbound and outbound patient communication across phone, SMS, and email while coordinating across teams to ensure patients move through the process smoothl...