Customer Support

The Role Candid Health is building a platform to make medical billing easy, so healthcare providers can get paid. Our Customer Support team is looking for its next team member to join our 1 year old team. As an early member of this team, you will report into the Customer Support Lead, and will be responsible for delivering best-in-class support to all customers, helping to ensure the Candid team is well-aware of customer pain points and feedback, and contributing to the ground floor operations of a developing department at a fast-growing company. Candid’s Support team works collaboratively with all teams to ensure customers are supported quickly and thoroughly, and we’re looking for new members with a proven track record of delivering exceptional customer service and operational excellence. Location: This role is based in our San Francisco (Financial District) or Denver (Downtown) or NYC (Chelsea) offices and follows a hybrid schedule with 4 days in-office, 1 day remote per week. What You’ll Be Doing - Provide high quality support that meets designated SLAs on Level 1 (L1) support inquiries from Candid’s customers. Most inquiries are related to billing/claims processing, product functionality and bugs, and feature request or feedback. - Work cross functionally with Product, Engineering, Operations, and Billing teams to ensure tickets are answered quickly and accurately, and to...