Customer Success Manager

About the Role Are you driven by curiosity and a competitive spirit? Do you thrive in an environment where growth, innovation, and customer satisfaction are at the forefront? We're looking for a Customer Success Manager to join our A-team and manage a high-potential book of business with opportunities for growth and adoption. Our team is a unique blend — some members are new to customer success but are already crushing it, while others bring seasoned expertise, helping us build a scalable framework for the future. This is your chance to join a high-performing team and help us raise the bar even higher. Base Salary: $100,000 - $105,000 What You'll Do Portfolio & renewals Manage a portfolio of 3–4MM ARR, driving adoption, outcomes, and renewals that lead to expansion and advocacy. Take ownership of the renewal cycle — from forecasting to negotiating early renewals, mitigating churn, and navigating competitive threats. Collaborate with the Account Executive to identify and capitalize on cross-sell, upsell, and renewal opportunities. Customer relationships & success Partner with clients to accelerate time to value and increase customer satisfaction throughout the lifecycle. Establish yourself as a trusted advisor, providing innovative solutions and thinking outside the box to meet specific use cases. Build deep relationships with key stakeholders, at all levels, within the customer