Customer Service Representative | Home Products

About the Role We are seeking a professional and customer-focused Customer Service Representative to join our team. This role is ideal for someone who enjoys helping customers, solving problems, and delivering exceptional service. The successful candidate will manage customer interactions primarily over the phone while maintaining accurate records and ensuring a positive customer experience. The position requires someone who can communicate confidently, remain composed under pressure, and balance friendly customer interactions with efficiency and productivity. Key Responsibilities ● Handle a high volume of inbound customer calls throughout the day ● Conduct outbound follow-up calls and customer callbacks as needed ● Enter customer information and updates accurately into internal systems ● Document customer conversations and maintain detailed notes ● Address customer questions, concerns, and service issues professionally ● Assist customers with order-related requests and product changes where appropriate ● Deliver a positive customer experience while maintaining efficiency ● Redirect conversations naturally and keep interactions focused on customer needs Required Qualifications ● Previous customer service experience ● Strong verbal and written English communication skills ● Clear, professional speaking ability with excellent phone etiquette ● Comfortable handling customer compl...