Agent, Client Experience Operations - Collections (Remote - Fixed Term Contract)

BUILD SOMETHING PEOPLE LOVE Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $125 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers. Ready for a role that actually changes your trajectory? Talking about negative balances isn't always easy, but at Wealthsimple, our Collections & Recoveries team handles these moments with empathy, clarity, and respect. We are looking for sharp, resilient problem-solvers to help clients navigate tricky financial situations, untangle account issues, and get back on track. If you have high emotional intelligence, love solving complex puzzles, and want to get your foot in the door at a company that is redefining wealth: this is your moment. The Timeline: This is a 6-month contract, with strong possibilities for extension and conversion based on business needs and your pe...