Manager, Performance Intelligence

BUILD SOMETHING PEOPLE LOVE Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $125 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers. Wealthsimple's support organization is built on a simple belief: every client interaction should be fast, high-quality, and trustworthy. This role turns that belief into measurable reality. Reporting to a Senior Manager within Client Experience Operations, you'll own the performance intelligence infrastructure that gives CXO leaders a clear, data-driven picture of how their teams are serving our clients. The best person for this role doesn't just measure strong performance: they model it in their own work. ABOUT THE TEAM Client Experience Operations (CXO) is Wealthsimple's support organization, built to deliver exceptional client experiences at scale. This role sits w...