Jr. IT Support Specialist

Your opportunity We are seeking an Jr IT Support Specialist to join our Technology team. This role will provide frontline technical support to internal users while also managing a specialized area of work: identity and access management (IAM) requests across both internal tools and external Electronic Medical Record (EMR) systems. Responsibilities include coordinating access between our organization's users and external medical practices, supporting onboarding/offboarding, and performing technical installations such as VPN clients, RDP clients, and practice-specific software provided by external vendors. This is a great opportunity for someone with a strong helpdesk background and a growing interest or experience in healthcare IT environments. What You Will Do - Serve as a member of the IT Support team handling user-submitted tickets across hardware, software, and access issues. - Manage and fulfill IAM requests related to both internal systems (e.g., business applications, cloud tools) and external EMR platforms used by medical practices. - Coordinate with external IT departments at medical practices to obtain installers, confirm connection requirements, and troubleshoot access issues. - Perform necessary software installations to support EMR access, including but not limited to VPN clients, Remote Desktop clients, and practice-specific tools or custom installers provided by...