IT Support Specialist

Your opportunity We are seeking an IT Support Specialist to provide Level 1 and Level 2 technical support for internal users in a modern, cloud-first environment. This role supports day-to-day IT operations, troubleshooting, and end-user enablement while working within established processes and service management practices. The ideal candidate is technically strong, customer‑focused, and comfortable working within structured ticketing systems, including Jira Service Management, able to think critically and improve outcomes while still operating within defined processes. What You Will Do - Provide Level 1 and Level 2 support for end users via Jira Service Management. - Troubleshoot and resolve hardware, software, and access issues across Windows and macOS devices. - Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint. - Triage, prioritize, and resolve tickets according to SLAs, defined workflows, and support best practices. - Escalate issues appropriately with clear documentation, including troubleshooting steps and context. - Provision and support endpoints, including onboarding and offboarding activities. - Support endpoint management platforms such as Intune (Windows) and Jamf (macOS). - Assist with user access, permissions, and identity-related issues. - Contribute to and maintain technical documentation and knowledge articles...