Head of Risk Operations

JOIN THE TILT TEAM At Tilt, we see a side of people that traditional lenders miss. Our mobile-first products and machine learning-powered credit models look beyond credit scores, using over 250 real-time financial signals to recognize real potential. With millions of customers worldwide, we're not just changing how people access financial products — we're creating a new credit system that backs the working, whatever they're working toward. THE OPPORTUNITY Tilt is seeking a Head of Risk Operations to lead our non-customer-facing operations end to end. This is the senior leader accountable for the work that keeps Tilt running behind the scenes — everything from fraud prevention and dispute resolution to mail processing, refund processing, and the regulated back-office work that keeps the business defensible in an exam. Fraud and disputes are the largest pieces of this function today, spanning high-risk application review, transaction monitoring, FCRA credit bureau disputes, and Reg Z and Reg E transaction disputes. But the defining trait of this role is broader: you will lead the operational work that doesn't touch the customer directly, whatever form it takes, and oversee our 30+ workloads currently managed by the team. You will own the entire function — the people, the workflows, the vendor stack, and the automation strategy that lets the team scale without scaling headcount o...