Customer Reliability Engineer

OVERVIEW Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We’re seeking a Customer Reliability Engineer (CRE) to help ensure we have a pro-active and partnership-driven approach towards reliability, performance and customer satisfaction for our largest and most strategically important customers. At Supabase, CRE’s are responsible for the entire customer journey, working closely with our most valuable users to: 1. Apply SRE principles to Customer Success - enabling customers and team members to monitor and proactively assist our most important customers. 2. Detect issues commonly occurring in the platform, either underlying or immediate, and work with teams to ensure their priority is recognised. 3. Proactively find improvements in the platform and methods of implementation that can unblock them 4. Work with customers to utilise features that might not be in the platform, or on the roadmap. 5. Work on escalations and longer-running, more complex technical cases that come from Support Engineers and Customer Solution Architects. Successful CREs can be embedded with different teams, earning trust by advocating for features that unblock customers and/or internal teams. You'