LATAM Payments Manager

About the role We are seeking an experienced LatAm Payments Manager to join our dynamic team. In this role, you will oversee and support all aspects of payment operations in Latin America (currently Brazil and Mexico), with a strong focus on transaction monitoring, operational efficiency, and enhancing payment performance. You will serve as the primary point of contact for local third-party payment providers and work cross-functionally with internal teams to drive performance, resolve issues, and ensure compliance. What you'll be doing Oversee and improve end-to-end payment processes, including deposits, withdrawals, refunds, reconciliations, and customer queries Manage and collaborate with local payment providers and banks to ensure optimal service and resolution of complex transaction issues Monitor transactions in real time to detect, investigate, and respond to suspicious or fraudulent activity - including direct engagement and interaction with customer queries/tickets Continuously evaluate payment workflows to identify and execute process optimizations that improve speed, reduce cost, and minimize errors Analyze customer payment behavior and trends to recommend new payment methods or improvements to existing ones Lead operational enhancements through new workflows, SOPs, and process automation to support scalable growth Oversee the integration of new payment technologies a