BR Customer Success Associate - English and Portuguese Speaking

About the role As the Customer Success Associate you will be responsible for providing client-centric and customer-focused support with a specific focus on providing world-class support services to a leading betting operator with a commitment to improving the customer-service experience. As a Customer Success Agent you may also be requested to reach out to customers based on guidelines and provide feedback to SportyBet in order to continuously improve our products. Client satisfaction is a top priority at Sporty. The primary purpose of the Customer Success Agent is to resolve customer issues on First Time Resolution/First Call Resolution (FTR/FCR) basis, educate customers on the company’s products and services, provide product feedback, ensure that customers are fully satisfied and happy to continue using the company’s products and services while actively promoting the brand and acting as a brand ambassador at all times. What you'll be doing Be part of the Brazilian Customer Success team and handle customer queries, complaints and issues while educating current/potential customers about the products and services Conduct cold calls and follow-up calls Have a full in-depth understanding of the products and services Provide product feedback to relevant stakeholders Provide interactive research, in-depth understanding, and informative market behavior to relevant stakeholders Mainta