Field Support Supervisor, Customer Success

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and accessible for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen. The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policymakers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent. If you want to use your talents to transform healthcare in the United States, come join us! About the Role Our Member Care team is at the forefront of our business. Your role is easily the most important: support our members on their healthcare journeys. We're growing our team and looking for warm, passionate people to join us to help deliver the best experience in healthcare. As a Field Support Supervisor, your job will be to guide the Field Support Rep team to achieve efficiency in providing excellent customer service to our members by answering their questions, solving their problems, and ensuring they have access to the care they need. Our Field Support team works in the field supporting members at their worksites, and they partner closely with our Account Management, Claims, and Provider teams to assist group members who need support using their Sidecar Healt...