Technical Support Analyst (L2)

Runpod is the foundational platform for developers to build and run custom AI systems that scale. With over 500,000 developers worldwide and an annual recurring revenue run rate exceeding $120M, Runpod operates at the intersection of developer velocity and production-scale AI. Founded in 2022, we’ve grown rapidly by building infrastructure purpose-built for modern AI workloads. Our platform enables teams to move from experimentation to deployment with flexibility across cloud, on-prem, and hybrid environments. As a remote-first, globally distributed company, we are building the infrastructure layer that powers the next generation of AI systems. As a Technical Support Analyst (L2), you’ll play a critical role in supporting our customers by providing advanced technical assistance to resolve complex issues. This position is ideal for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer service. Please note : this position requires availability on weekends as per business requirements. Responsibilities: Customer Support and Problem Resolution Provide clear, timely communication to customers, keeping them informed about the status of their issues and ensuring a high level of customer satisfaction. Deliver support through multiple channels, including email, phone, chat, and video calls (e.g., Google Meet, Zoom). Tackle complex technical