Support Engineer II (NYC)

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Support Engineer you are at the forefront of helping those developers create. In a given day you’ll help folks with all sorts of things ranging from general Replit usage questions, identifying and debugging issues on the platform and helping to build and maintain the tools we use. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. We use tools like Zendesk, Linear, Slack, and Replit itself to get the job done. You’ll play a critical role in shaping how support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity. You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving. You will work on a global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life. YOU WILL: - Work directly with Replit customers via support tickets to solve product issues, bugs, and provide technical guidance. - Collaborate with the