Subscription Support Specialist

About Procare For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive. Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds. A Little About the Role As a Subscription Support Specialist, you will serve as the primary point of contact for resolving subscription billing inquiries, ensuring customers experience accurate, timely outcomes that protect their access to Procare's platform. You will own the end-to-end management of hardware procurement workflows and billing case resolution, navigating account risks such as softlocks and bad debt before they impact customer retention. The problems you encounter will range from routine billing adjustments to complex, cross-functional issues that require you to coordinate closely with Finance, Customer Operations, and Vendors to reach the right outcome. Your work directly supports the health of Proca...