Implementation Manager

About Procare For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive. Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds. A Little About the Role The Implementation Manager is responsible for new customer onboarding and engagement related to the implementation of Procare’s software. Day-to-day responsibilities include coordinating/scheduling new customer training appointments, training activities, customer follow-up, responding to customer inquiries and arranging customer support as needed. What you’ll do: Serve as the customer relationship manager throughout software implementation. Timely engagement with customers to schedule and complete onboarding of Procare’s software. Train and coach users, through software consultation calls, how to effectively use the software functionality as it relates to customer billing strategy Ensure clar...