Care Coordinator

About us Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide. About The Role: Your north star: Support the Pomelo clinical practice's efficiency by owning key operational & administrative processes. What you’ll do: Work closely with clinical staff to provide care navigation support for patients who need help finding providers in their network and/or being connected to other care or social services such as housing, transportation, WIC and SNAP. Monitor our member support phone line and answer any questions that patients call in with Complete eligibility checks for new and existing patients and own the patient offboarding process Own patient scheduling, including patient prioritization, appointment reminders and provider schedule optimization Manage referrals to health plan’s Case Management team Collaborate with Market Operations Lead to develop new workflows focused on improving care coordinator efficiency Other responsibilities as assigned...