Credit and Collections Lead

About the Team OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission. The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake and provisioning through billing, collections, and cash application — ensuring accuracy, compliance, and operational excellence in support of OpenAI’s mission to ensure artificial general intelligence benefits all of humanity. About the Role We are seeking an experienced Credit & Collections Lead to help scale OpenAI’s global accounts receivable, credit risk, and collections operations as our commercial business and customer base continue to grow. In this role, you will own the strategy and execution framework for customer credit reviews, collections performance, receivables recovery, and complex AR escalations. You will help OpenAI extend credit responsibly, improve cash-flow predictability, reduce aging and bad-debt exposure, and maintain a high-quality customer experience across a diverse and rapidly evolving customer portfolio. This role will have a strong AI, automation, and process-transformation mandate. You will help define how AI and modern tooling can improve risk identification, account prioritization, customer outreach, dispute resolution, reporting, and exception management. You will partner closely with Finance Systems, Product, Engineering, and ope...