Order Management & Billing

About the Team OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission. The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake and provisioning through billing, collections, and cash application — ensuring accuracy, compliance, and operational excellence in support of OpenAI’s mission to ensure artificial general intelligence benefits all of humanity. About the Role We are looking for a strategic and hands-on operator to support and help scale the processes and systems of our Order Management and Billing Operations function. This role is responsible for operating the end-to-end order-to-invoice lifecycle, ensuring that contract, provisioning, pricing, and usage data flow seamlessly through our systems to produce accurate, timely, and audit-ready billing. You will help define and execute our operating model, partner closely across Revenue Systems, Revenue Accounting, Engineering, Product, and GTM teams, and help build the operational backbone that will support the next phase of OpenAI's scale and evolution. You'll blend operational execution with process design, cross-functional collaboration, and system optimization—critical for scaling our OTC function to support rapid growth and global operations. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the offi...