Customer Marketing Manager, SMB

About the Team The Customer Marketing team showcases real-world customer outcomes through storytelling, proof, and structured advocacy programs. We partner closely with GTM, Product Marketing, Communications, Creative, Events, Legal, and regional teams to bring customer impact to life. SMB customer marketing helps OpenAI turn high-growth segments, launches, and product workstreams into practical proof that drives ChatGPT Business awareness, conversion, adoption, and workspace expansion. About the Role As a Customer Marketing Manager focused on SMB, you will build the customer proof engine for ChatGPT Business growth across priority SMB audiences. You will source and package customer stories, quotes, stats, demos, builder spotlights, use-case library entries, and proof points for launches, reusable segment assets, web buyer journeys, lifecycle programs, webinars, the SMB advocacy community program, paid/social, and demand generation. This role combines customer empathy, campaign execution, crisp writing, strong project management, and comfort operating at SMB scale with enough product fluency to connect proof to practical business workflows. This role is expected to be based in San Francisco, CA. In this role, you will: - Identify high-potential SMB customers and use cases that demonstrate practical AI adoption, speed to value, improved work quality, secure rollout, and measura...