Technical Support Specialist (Based in Mexico)

Position Summary: As a Technical Support Specialist at Okendo, you will play a crucial role in ensuring the seamless integration and ongoing support of our platform for Shopify brands. This position involves completing onboarding tasks for merchants, requiring front-end development on Shopify storefronts using HTML/Liquid, CSS, and Javascript. You will be responsible for tasks such as installing Okendo widgets, performing feature setup steps, customizing widgets, and addressing front-end bugs. Collaboration with other support team members, adherence to coding practices, and contribution to documentation are integral to this role. How you’ll create impact: Technical Support: - Provide responsive and effective chat and email support to merchants during onboarding, post-installation, and ongoing maintenance phases. -Complete onboarding tasks for merchants, involving front-end development on Shopify storefronts (HTML/Liquid, CSS, Javascript). -Install Okendo widgets on storefronts and perform feature setup steps, including SEO optimization and integrations with other apps. -Fulfill post-install and maintenance tasks for merchants. -Customize Okendo’s widgets, install extra components, and investigate front-end bugs. -Follow Okendo's guidelines and coding practices to ensure high-quality work. -Maintain a high standard of work quality for yourself and your peers. -Actively solicit...