Technical Support Engineer - R0000594

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Role Definition & Impact As a Technical Support Engineer, you will own the customer post-incident experience by troubleshooting technical issues across either our Front-End Products (Mobile, Browser, Synthetics, Synthetics Job Manager) OR our Application Performance Management (APM) Products (Java, .NET, Python, Node.js, Ruby agents). Core Expectations ● Complex Problem Solving: Collaborate across teams to assist in solving complex technical customer problems across our product suite. ● Customer Advocacy: Support New Relic customers by resolving various installation, configuration, and data exploration requests while displaying genuine empathy. ● Cross-Functional Collaboration: Work closely with our software engineering teams to resolve advanced customer issues and act as an advocate to our Product Organization by providing feedback on feature requests and bugs. ● Continuous Learning: Adv