Manager, Renewals

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Manager, Renewals Your Opportunity We believe that keeping our existing customers is as equally meaningful as gaining new ones. We advocate the principle of a virtuous cycle of customer success and improved revenue performance. The Renewals Manager will be responsible for leading our renewals team and ensuring that our customers are renewing their subscriptions on time with desired outcomes aligned to company KPIs. They will work closely with our sales and customer adoption teams to identify opportunities for renewal and expansion within our existing customer base. This role requires a deep understanding of our software and the industry, as well as excellent communication and relationship-building skills. What You’ll Do Manage a team of renewals specialists, providing coaching and guidance to ensure high performance and employee engagement Role would be focused on client retention and rev