Director, EHR Implementation & Client Services

Location: Remote, willingness to travel Travel Required: 20-40% Position Summary Natera is seeking a dynamic and experienced Director of EHR Implementation & Client Services to lead and execute on our enterprise EHR integration strategy. This leader will report to the VP of Product for Provider Experience & Applications, and be responsible for overseeing all customer EHR integrations. They will ensure “white glove” service before build, during build, at go-live, and post-go live so health systems can seamlessly order and result Natera’s test suite across multiple business units. This role sits at the intersection of product, engineering, client services, and commercial teams, requiring both deep technical expertise in EHR implementation and strong operational leadership. The ideal candidate brings extensive experience with Epic integrations, a proven track record managing managers, and thrives in a fast-paced, high-growth environment. This individual will also play a critical role in defining the operating model, processes, and governance needed to scale high-quality implementations while delivering an exceptional client experience. Key Responsibilities Leadership & Team Management Lead, mentor, and scale a high-performing team of ~25 analysts and project managers, including multiple layers of management Establish clear goals, KPIs, and operating rhythms to ensure successful a...