Senior AI Engineer

Narvar is Growing! We’re building Navi — Narvar’s agentic AI that automates post-purchase resolution for the world’s leading retailers. Hundreds of millions of consumers interact with Narvar every year. Navi is our agentic AI that resolves delivery issues, returns, and refunds through natural conversation — powered by IRIS and 74 billion consumer touchpoints. We're looking for senior AI engineers to own this system end-to-end: architecture, model selection, production operations. You'll help decide what gets built and how . Day-to-day Design and build conversational AI agents for returns, claims, and customer service experiences Own agent systems from architecture → implementation → evaluation → production operations Build RAG / context graph retrieval pipelines that ground agent responses in real company and customer data Design agent orchestration for multi-step workflows that interact with identity, risk, order, and loyalty systems Create evaluation frameworks to measure task completion, accuracy, safety, and user satisfaction Implement guardrails and safety mechanisms — content moderation, hallucination detection, graceful fallbacks Integrate conversational experiences across web, mobile, SMS, and email channels Make real decisions around prompt design, model selection, latency/cost/quality tradeoffs, and failure modes Collaborate with product, design, and ML teams to build