Banking Operations - Claims Associate German market

About the opportunity As part of the Banking Operations group be the operational anchor for claims handling one of N26’s strategically critical markets: Germany. You will be responsible for delivery across all operational end-to-end claims processes, ensuring regulatory and compliance standards are met, and driving continuous improvements that materially improve customer outcomes and lower operational risk. This is a hands-on functional role: you will own the operational agenda for complex and edge-case workstreams in close partnership with stakeholders such as Product, Legal and our Customer Service and Experience teams. In this role, you will: Own end-to-end Claims processes and governance: compliance, risk controls, audit readiness and up-to-date internal documentation Partake in defining and tracking team KPIs / OKRs with team leadership to measure operational readiness, quality and performance Oversee handling of complex cases (insolvency, legal requests, edge cases), ensuring correct escalation, remediation and compliance with applicable law and internal policy Manage relationships with outsourcing partners and external service providers; including design and deliver training, coach partners on complex case handling Partner cross-functionally to identify, design and implement process changes that improve customer experience and reduce risk Lead incident analysis and root-