Senior Product Designer, Customer Insights

ABOUT THE TEAM At Mural, we’re reimagining how teams think and create together. The Design and Research team brings clarity to complexity, shaping experiences that help people collaborate, ideate, and solve problems visually. We partner deeply with engineering, product, and research to invent the next generation of collaborative work combining craft, systems thinking, and bold exploration. YOUR MISSION As a Senior Product Designer focused on Customer Insights, you’ll design experiences that help admins, buyers, and managers understand the value of collaboration in Mural. You’ll translate complex behavioral data into clear, trustworthy, and motivating stories that show return on investment, collaboration health, and productivity trends. This role centers on sense-making, leveraging data to showcase the transformational value of tight collaboration. You’ll design dashboards, reports, visualizations, and export flows that help strategic users answer real questions: What is working, what is not, and what should we do next? You’ll also create fun, share-worthy moments of reflection and delight, turning data into insight in ways that feel engaging and human, not abstract or clinical. You’ll be successful if you enjoy working in ambiguity, collaborating deeply with data partners, and designing tools that support both decision-making and action. WHAT YOU'LL DO Player Responsibilities (