Technical Account Manager

OVERVIEW Modern Treasury is hiring a Technical Account Manager (TAM) to own the end to end post-sale customer journey from onboarding and implementation through long-term operation and growth. This is a technical, customer-facing role at the intersection of engineering, product, and operations. You will work closely with developers, product managers, and payments teams to design, operate, and scale reliable money movement systems using Modern Treasury’s APIs. You will act as both a technical advisor and account owner, responsible not just for integrations, but for helping customers run mission-critical financial infrastructure with accuracy, reliability, and scale. Modern Treasury leverages AI heavily. This role is best suited for someone who is already using AI tools and is eager to continue pushing the envelope on AI best practices. What You’ll Do - Serve as the primary technical advisor for a portfolio of customers, leading onboarding, implementation, and ongoing engagements while building trust with engineering, product, and payments stakeholders - Partner with Product, Engineering, Sales, and Support to translate customer needs into product feedback and influence roadmap decisions - Deliver business and technical reviews including QBRs and post-mortems, focused on long-term partnership and operational excellence - Help customers design, optimize, and scale payment systems...