Staff Engineer, Quality Platform

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail. About The Role The Staff Engineer, Quality Platform will lead Lob's quality program - establishing the standards, tooling, and dashboards that make quality measurable and visible across the engineering organization, enabling teams to ship with confidence and discipline. They will partner closely with engineering teams to build a culture where quality is a shared engineering responsibility, not an afterthought. This is a hands-on individual contributor role - the expectation is that this person leads through influence, credibility, and technical depth not through direct management authority. What You’ll Work On Establish Lob's quality metrics program - standing up per-repo dashboards that surface test inventory, coverage trends, pass/fail rates, and flaky test signals across the engineering organization. Define and roll out a scheduled nightl