SRE 2, Managed Gateways

Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the Role: As an SRE 2 for Managed Gateways, you will be pivotal in ensuring the rock-solid reliability, scalability, and performance of Kong's critical managed services. Your expertise will directly impact customer trust and position Kong as a leader in the Agentic Era through unparalleled product stability. What You’ll Do: - Implement and maintain robust automation for deploying and operating Kong's Managed Gateways across various cloud environments. - Monitor system health, performance, and uptime, striving for 99.99% availability for our core infrastructure. - Resolve complex production incidents efficiently, participating actively in on-call rotations to maintain service continuity. - Build resilient tools and systems that enhance the overall reliability and operational efficiency of our platform. - Contribute proactively to the prevention of technical debt, ensuring sustainable and scalable operations as Kong grows. - Collaborate closely with engineering teams to design, review, and implement resilient and highly scalable services. What You’ll Bring: - 2+ years of experience app