Senior Lead, Customer Success Training

ABOUT THE ROLE Hi, I’m Kirsten Stuart https://www.linkedin.com/in/kirsten-stuart-9433861a6/, Director of Customer Success Operations. I’ve been at Jane for 8 years, which means I’ve had a front row seat to how our support experience has evolved and scaled alongside our mission to help the helpers. Our Customer Success Operations team is the engine behind one of the most celebrated support experiences in healthcare tech. We sit at the intersection of technology, people, and purpose - building the systems, tools, and intelligence that allow our Support team to show up for healthcare practitioners in a way that feels genuinely human and consistently delightful. From knowledge ecosystems to real-time operations, we’re shaping what world-class support looks like as Jane grows. On a more personal note, when I’m not thinking about support strategy, you can usually find me working out or walking my dog. Movement helps me reset, stay curious, and show up with energy - something I try to bring to my work every day. This role is exciting because it sits right at the heart of our impact. You won’t just be delivering training. You’ll be building confidence, shaping how our team grows, and helping Support focus on the most meaningful, human parts of their work. As Jane scales, the way we develop our people needs to evolve with intention - and you’ll help lead that evolution. WHAT IMPACT WE’...