Crisis Care Manager

Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity. The primary location for this role is remote, and the expected schedule is shift work (Mon-Fri 10:30am - 07:00pm CST). What You’ll Do As a Crisis Team Case Manager with Imagine Pediatrics, you will work with the families of behaviorally and medically complex children providing emotional support, care coordination, connection to resources, and support navigating the healthcare system post hospital discharge. The centralized crisis team will consist of therapists, case managers, and a transition of care coordinator. Your primary responsibilities will include: Providing support and encouragement to patients and families who are experiencing / recently experienced a behavioral health crisis. Handle case referrals, assess for resourcing needs and care gaps, review case progress, and determine case closure. Assist patients and families in their individual recovery goals through psychoedu...