Senior Customer Support Operations Specialist

Refer talent and get a USD 1,000 referral bonus for a successful hire. GET TO KNOW US Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand https://www.g2.com/categories/virtual-data-room?tab=highest_rated in the secure business collaboration market. Trusted by over 2,000,000 users from 300,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours. Ideals Virtual Data Room (VDR) https://www.idealsvdr.com/: Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions. Ideals Board https://idealsboard.com/: Board and leadership collaboration platform for faster, safer, and more compliant decision-making. THE ROLE Ideals now has a strong focus on empowering our global teams with tools and services that maximize performance and value as we scale from 500+ people across 30+ locations to even greater heights. To power our current growth, we are looking for a Senior Customer Support Operations Specialist. You will drive operational excellence in Customer Support by owning reporting, process improvement, and AI automation - turning data into decisions and initiatives into outcomes. In this role, you will own metrics, analytics, tooling, and project deli...