Senior Customer Onboarding Specialist | APAC

Who are we? HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better. At HubSpot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are. Our ANZ office is located in Sydney’s CBD, however this role is open to remote workers based anywhere in Australia. What’s the role? As a Senior Customer Onboarding Specialist in APAC, you will be responsible for guiding customers through HubSpot software setup, tool training, and initial campaign planning. Our customers vary in size and industry, so we are looking for motivated team members who have strong communication skills, a passion for helping people, an interest in problem-solving, and the flexibility to work across a variety of projects. What will I do? Serve as the main point of contact for approximately 30 customers to ensure a successful 1st year on the HubSpot platform. Define customer success, articulate value, lead Executive Business Reviews (EBRs), and provide consultative guidance that helps customers achieve their goals. Conduct regular strategic calls to drive product adoption and c...